Agile Transformation Challenge
With almost 2000 employees, Softplan is the largest IT company in the state of Santa Catarina, south of Brazil. It provides software solutions for the public sector in several areas, remarkably for the judiciary. Divided in three business units, the one focused on the public sector counts around 350 people. Back in 2014, that unit was tied in its business model, struggling to find the way out closed scope projects, delays and client dissatisfaction.
The operations department were divided in 5 big software development teams, a common PMO with 10 project managers, a common customer supporting team with 10 people, plus around 50 business and support analysts allocated inside the main clients spread accros multiple states. Each “dev” team was composed by a set of leading business analysts which lead developers and QA analysts. Teams were domain-driven: each one provided a solutions for a major management area (e.g. administrative processes, engineering, financing, procurement…). Finally, this structure makes teams to share same customers among each other and customers, in turn, to be provided with same solution among each other.